What payment methods do you accept?
We accept all major credit cards, such as VISA, Mastercard, AMEX.We Also accept Paypal.
I need to change or cancel something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. After 24 hours or once your order has been processed, we will be unable to make any changes or cancellations.
What if the item(s) I received is defective, incorrect, damaged, or missing?
Please contact us immediately if you have received a product that is defective, incorrect, damaged or missing. (We double check every single order to ensure upmost quality assurance). To ensure a smooth return, please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the delivery time ?
Our delivery time is up to 5 working day’s in the UK. You will receive an email as soon as your order has been dispatched can also reach out to us if you wish to get the logistics tracking number at all times.
How long is the return process, and when will I receive my refund?
Processing returns may take up to 5 business days from the day we receive your return. You should receive a confirmation email once your return has been processed.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receiving the returned item or cancellation request.
Please note for any further detailed information regarding our delivery and returns process please visit our dedicated delivery and returns page.
Where is the company based? How do you ship?
We are based in thw United Kingdom. Every order is carefully packed and shipped to you by our team.